Support
Scanning a document
- With the camera: tap Scan (or + then Scan with camera) and hold your iPhone over the page. The edges are found and the page is flattened for you. Keep going to add more pages, then tap Save.
- From Photos: tap + and choose From Photos. You can pick up to 50 at a time.
- From Files: tap + and choose From Files to add image files.
- Adding pages later: open the scan, tap More, and choose Scan more pages or Add pages from Photos.
For the sharpest result, lay the page flat in good, even light and avoid your own shadow across it.
Finding a scan
Use the search box at the top of the library. Search looks at titles and at the words inside every page, so a name, a reference number or a postcode will find the document. To see the recognised text, open a scan and tap Text; you can copy it from there.
Changing how a scan looks
Open a scan and choose Original, Greyscale or Clean. Clean gives a crisp photocopy finish for printed text. Each look is made from the original photo, so switching back never loses detail.
Tidying pages
In a scan, tap More to rename it, reorder pages or delete a page. To delete a whole scan, swipe left on it in the library, or choose Delete scan from More.
Sharing
Tap Share PDF to send a searchable PDF, or tap More, then Share as, for images or a text file. A Pro member can also share a PDF that needs a password to open: tap More, then PDF with password, and enter the password twice. Tell the recipient the password separately, not in the same email.
App lock (Pro)
Open Settings in Tidyscan and turn on the lock. The app then asks for Face ID, Touch ID or your passcode each time it opens. If Pro ends, the lock pauses rather than shutting you out, and your scans stay open.
Pro, restoring and cancelling
- Restore Pro on a new phone: in Tidyscan, open Settings, tap Get Tidyscan Pro, then Restore Purchases, signed in with the same Apple ID.
- Cancel a subscription: open the Settings app, tap your name, then Subscriptions. Cancel at least a day before it renews. You keep Pro until the end of the period you paid for.
- Refunds: payments go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
Moving to a new iPhone
Your scans travel with your iPhone backup. Restore the new phone from an iCloud or computer backup of the old one and they will be there. You can also share any scan as a PDF to Files first.
Still stuck?
Email support@tidyscan.co.uk with your iPhone model, iOS version and what happened. A screenshot helps. Please do not send private documents unless we ask.